Refund Policy

If we are unable to post your payment to the prison commissary account of the inmate that you specify due to your providing inaccurate information and we receive the total amount of your payment back from the correctional institution or their payment processor, we will refund your payment only. If we receive less than the full amount of the payment back from the correctional institution, we will refund the amount of the payment that we receive back only. If we are unable to post your payment to the account of the inmate that you specify for any other reason, we will refund your entire payment only. If inmate is released or transferred, the money will be refunded back to your account, minus the processing fee.
Processing a fraudulent electronic payment is a violation of California Penal Code 476. Any fraudulent payments received will be subsequent to an additional $250.00 reversal of payment fee and a $250.00 investigation fee. All reversed payments will be turned over to the Warden of the prison, the District Attorney for said county, and sent to a third party for further actions.
This website is operated by Jail Cash. Throughout the site, the terms “we”, “us” and “our” refer to Jail Cash. Jail Cash offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please contact Jail Cash at info@jailcash.org / 562-319-6173 or complete the contact form on our website to request a refund.

Please note: Refunds can take up to 7 days to post to your account.